We usually give you a contact number to find out where your item is and an ETA
If you do not receive a number in your dispatch message, please contact us if you want to find out your delivery time.
A courtesy call or text is available on request subject to service and area
Please contact us when you place order if you require acallortextmessage to pre advise you that you delivery in due.
When you place your order please ensure we receive the following details at time of order:
Correct and up to date delivery address
Active phone number*
*Mobile preferred and very important for our drivers as we can contact you by text and if you are not at home.
Opening timesWhere applicable if you are a commercial or work address.
Please note: If you are not in during normal delivery timesor hard to find then please advise us when you place your order of possible leave safe optionsi.e. behind gate, next door or in porch etc. Also any notes that will help delivery if you are difficult to find or access.
AT POINT OF DELIVERY
We aim to delivery on our first attempt to ensure you have your item within your estimated due date.
Our hand delivery drivers can unpack your item if requested, however they are not permitted to take your item into your house other that your immediate entrance area. We can also take away any unwanted packaging for your item if you require.
If you are not in when we deliver and if acceptable and reasonable to do so, we will leave youritem safe. We will put a card through your letterbox and/or send an email to confirm item has been left safe.
If you are not in and we cannot leave safe then we will re deliver the next time we are in your area. We cannot be held responsible for late delivery of your itemif we have incorrect details, incomplete details(at time of order) orif you are not in and we cannot leave safe.
Independent couriers will follow their own guidelines and standards at point of delivery.
If you are not in then the courier/postal company will follow their normal procedures which is usually a card through your door and item returned to depot for re delivery. In some cases the courier will leave with a neighbour and put a card through your letterbox.
We cannot be held responsible for late delivery of your itemif we have incorrect details, incomplete details(at time of order) orif you are not in and we cannot leave safe.
TYPES OF DELIVERY SERVICE We use the following methods of delivery depending on your item:
24 HOUR COURIER SERVICE
This service is available on smaller items only as shown in the item details. We do not offer a courier service for large and fragile items due to possible damage. Please see the item details for the estimated delivery date and services available. If you live in Northern Ireland, Highlands, Islands, Scilly Isles, IOM, IOW then there is no extra charge for these areas. However we may need to change to a 48 hour service as 24 hour service is not always available. We do not ship to the Channel Islands.
HAND DELIVERY SERVICE
This service takes 3/5 working days approx from when item is dispatched. Large and Fragile items are hand delivered ONCE A WEEK to most Mainland UK post codes at the price shown in the listing. However, we only deliver to the following post code areas Once every two weeks. DD, FK, PA*, PH*, AB*, TR*, PL These Scottish and Cornish post codes may take slightly longer than your order due date. If you live in Northern Ireland, Highlands, Islands, Scilly Isles, IOM, IOW and want to purchase one of our large and fragile items then please contact us for a delivery price. We should be able to deliver to you. Please note: We do not ship to the Channel Islands. If you have any questions about delivering to you area please contact us.
Hand delivery for large and fragile mirrors
Large and fragile mirrors are hand delivered by our team of drivers to ALL Mainland UK post codes.
This service is done once a week, however some areas are only covered once every two weeks.
For full details of which areas we cover weekly or fortnightly
This HIGH QUALITY SERVICE is used to avoid damages and allows you to inspect item on arrival.
We DO NOT hand deliver this item to the following areas:
Northern Island, Scottish Highlands, Scilly Isles, Scottish Islands,
Isle of Man, Channel Islands or Isle of Wight
(If you live in any of these areas and wish to discuss delivery please feel free to contact us)